Ladi Balogun, Group Managing Director of First City Monument Bank (FCMB) Plc has described the achievement of the International Organization for Standardization NIS ISO – 9001:2008 certifications for its Quality Management System (QMS) and operating processes as a mark of the bank’s commitment to attaining world class standards.
Ladi Balogun, made this assertion while receiving the certificate of award from the Director General, Standards Organization of Nigeria (SON) Dr. Joseph I. Odumodu, in Lagos recently.
The certification which was awarded by the Standards Organization of Nigeria (SON) is a confirmation of FCMB’s conformity with the requirements of ISO 9001: 2008 standards making FCMB the third bank in Nigeria to achieve NIS ISO 9001:2008 certification.
“We are delighted to receive the NIS ISO 9001: 2008 certification for our organization. It is also an important step in defining our customer experience and ensuring operational effectiveness. This lays a foundation for continuous improvement and we expect that over time these standards will impact positively on customer and employee satisfaction, our revenues and our costs, Ladi Balogun stated.
Ladi Balogun also explained that the certification will ensure that the bank continually improves on its processes.
The certification was earned after a series of pre and main assessments of Ladi Balogun led First City Monument Bank(FCMB) Quality Management System by a team of auditors from the Standards Organization of Nigeria (SON).
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