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Basic Must Haves for Phone Systems

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There are numerous reasons that you may be driven to research new phone systems.

Many businesses look to refresh their approach to telecoms whilst moving premises. Others do so because they have filled the capacity of their old phone systems or it is lacking in functionality.



When discussing phone systems most folk imagine a box on the wall that provides the ability to answer at a handset and transfer to another.

This is the essence of phone systems and anything else is just progress for making your life easier. The question you should be asking is: which developments are handy to your organisation? This article will explain a few to help you.

With a caller ID review: you can use your phone to list the last caller’s numbers that have rung in to your desk. Some “Phone Systems store as many as 50 historic identities. Ideal for when your colleagues take a message without capturing the details.

Mobex working: enables you to twin your cell-phone to your extension. When you are dialled both your mobile and your office phone ring simultaneously. So you are in when you are out. Making this ideal for road warriors or slippery eel staff who wander around your site.

Routing by DDI with prioritisation to the most important callers: Recruitment firms love this as they can make clients get answered prior to longer waiting candidates. GP surgeries welcome it, as they can force their paymasters to the forefront and win friends.

Dynamic channel allocation: facilitates thresholds of maximum calls per direct dial number. If you have eight lines but only wish two account queries at once then this can give such a restriction.

Barge-in: lets managers or a supervisor earwig onto staff’s conversations which can greatly assist in training and development. This can be set-up to put the intruder in automatic mute status so that outsiders will be unaware.

Off-hook voice announcements: on “Phone Systems let you whisper into an employee’s ear mid-call; so lest they be preoccupied, you can warn of an impending urgent demand, such as someone having arrived early for a meeting.

Hands free answer-back internal: means that a phone system’s keyphones can be set to go live instantaneously when contacted internally. Dentists can be warned of their next patient arrival but don’t need to stop what they are currently doing.

Automatic call distribution: furnishes supervisors with statistics on their agents performance. Stats on an ACD group include – longest ringing now or today, quantity of abandoned, in-queue and completed. An agent can be remotely added or removed from groups.

This isn’t an exhaustive range of possibilities on “Phone Systems. If you have a commitment to expanding the feature-set on your replacement telephone system there are hundreds more that you can acquire as add-ons. What might surprise you is that all of the above are standard on a simple Samsung OfficeServ.

You can buy one for as little as £1700 with 14 phone and inclusive of the installation.


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  • Posted On March 9, 2011
  • Published articles 3

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