Any small business owner will likely agree that it is stressful to leave another employee in charge while away from the office. Whether leaving for the day or taking a week-long vacation, call forwarding is a great way for business owners to stay in touch with their employees or even their customers at all times.
What is Call Forwarding?
Call forwarding is a feature that allows consumers, business owners and employees to forward their telephone numbers to alternate devices. For example, while a consumer is away from home, they may choose to forward all of their landline calls to their mobile phones. In much the same way, a business owner may choose to forward their calls to their mobile phone while they are away from the office. When a customer dials the business telephone number, it immediately rings through to the designated device; the caller is not aware that this is occurring. This way, business owners and employees are always available, even when they are away from their desks or offices.
In-house call forwarding is the process by which one telephone number is forwarded to another in the event that an employee or department is out of the office. This can be as simple as forwarding all of the calls from the front desk to a specific individual or forwarding calls from individual numbers to select extensions. As an example, the sales department may choose to forward all of their calls to the front desk while they are away on lunch or if that department is closed for the day. A business owner may also choose to forward the calls from their extension to the next-in-charge while they are out of the office.
External forwarding occurs when telephone numbers are forwarded to another location that is outside of the building. This may include calls forwarded to personal landlines and cell phones, though there are other examples. With this method, business owners can easily keep in touch with their business and their employees—even if they are away on vacation. If an employee is out in the field working with customers or running errands, they can still receive all of their telephone calls on their mobile device. This is a great way to ensure that the business runs smoothly and that personal telephone numbers remain private.
When businesses provide services that are in demand 24 hours a day, such as repair services or technical support, it is imperative that customers can reach someone at all times. Call forwarding can certainly be a lifesaver here, as well; all of the after-hours business calls can be routed to a single individual who is responsible for handling the questions or performing the repairs. This way, there is no need for an employee to remain at the office at all times. This saves plenty of frustration and even cuts down on utility bills while the office is closed.
Call forwarding is a virtual phone system feature that cannot be overlooked when it comes to keeping in touch with customers and employees at all times. It allows business owners and their staff to accept telephone calls while they are at home or even on-the-go, thereby improving the business image and overall customer satisfaction.