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Improve Profitable “ROE” with Retention

"R.O.E.: Return On Employee -- A measure of corporate business performance as determined by the gross revenue achieved per staff employee." by Phil McCutchen Marketing Manager, VCG, Inc. As the definition above points out, ROE (Return On Employee) focuses on your staff, the people who generate the revenue that makes your operation profitable. For any business with above-average employee turnover, ROE is a critical component of success that is too often neglected by management. For the purpose ...more

Leadership For Deep Results: Without Them Are You Wasting Your Leadership And Your Life? (Part Two)

PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: [email protected] Word count: 811 Summary: The author asserts there are two kinds of results leaders achieve, standard results and deep results. All leaders know what standard results are, but f ...more

Why it is important to provide after sale service?

Copyright © Cecilia Chang Below is a situation I've met recently. Early last month, me and my fiancé went to a furniture shop to look around for our new house. Upon reaching the shop at chongpang, a popular place in Singapore, a lady approached us politely and passed us some files with pictures of the furniture. We browse through the files and she even offer to help us look for the color and design of our requirements. In between, we make some changes on the color we want but she still g ...more

Blueprint for Leadership – How to Be a Better Leader

If you were to build a house, you would begin with a blueprint. This blueprint proves useful because it contains more than directions on how to build a house. It also describes the finished house. So, what does this have to do with leadership? Last month I asked an audience of leaders to tell me the characteristics of an ideal leader. Their answers were (in the order collected): A good listener, enthusiasm, passion, shows appreciation, a visionary, role model, trusting, integrity, organized ...more

How Leaders Create Trust

People buy from you, offer help, and grant rewards based on trust. Here are ways to increase your success by creating trust. While we do most of these things, missing even one of them can ruin it all. Be Dependable * Deliver what you promise and promise only what you can deliver. Report delays immediately. * Be on time. Leave early for appointments. Set realistic deadlines allowing for the unexpected. * Show courtesy by returning phone calls. * Be predictable. Use self control: anger repels an ...more

What I would include in a Coaching Book

A coach is an essential figure in providing direction and leadership to his/her team. In sports, coaches are sometimes evaluated on the number of wins they can produce. In a business setting, coaches are evaluated on how efficient they are in providing a healthy work environment for employees.

I have never been a coach myself, but as an avid athlete, I have had many coaches along the way who have had different approaches as to how they would direct and lead their team. From an athletic ...more

To Blink or not to Blink?

Malcolm Gladwell, author of Tipping Point, has gone to the Best Seller list once more with his new book Blink. I don't want to take anything away from Malcolm because he is a proven best selling author, but how does it happen that a book about decision-making rises to the status of best seller when there are dozens of other books on the subject that never seem to get much past the list of required reading for students? Maybe a part of the reason for the success of this book can be found in an ...more

5 surefire ways to bring your business objectives full circle with technology

All small to mid-sized company owners want to know where their dollar is being spent when it comes to computer technology in their organization. The challenge is for them to get the information they need to make the right purchasing decisions. ‘Tell me in English why you think we need this technology in our company?' That question goes through every company owner's mind and mouth. Getting the answer that makes sense to them is another story. How can the people in charge of your company unders ...more

Keys To Negotiating Well

Whether it's buying a car, asking for a pay rise, saying 'no' to a friend or renting an apartment - at some stage in our lives we all are going to need to know how to negotiate. Yet, so few of us know the basic skills before embarking on life changing purchases or decisions! These 8 keys will assist you negotiate well. 1. Know the outcome you want. Do you want a win-win outcome where both parties benefit? Or a win-lose outcome where someone (presumably the other party) is not happy wit ...more

Leadership For Deep Results: Without Them Are You Wasting Your Leadership And Your Life? (Part One)

PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: [email protected] Word count: 580 Summary: The author asserts there are two kinds of results leaders achieve, standard results and deep results. All leaders know what standard results are, but f ...more

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