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Ladi Balogun Led FCMB Reassures Customers of Service Excellence


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Lagos, Nigeria: March 20, 2012 – Following its acquisition of former FinBank Plc, the management of First City Monument Bank (FCMB) Plc has reassured customers and other stakeholders of the combined institution of its commitment towards the delivery of a superior customer experience and value creation, and the bank is committed to working tirelessly towards ensuring the least disruption to services during this period of integration.

A statement by the bank in Lagos stated that the merger of the two banks creates one of the strongest financial institutions in Nigeria, in terms of branch network, asset size, customer base and revenues, with significant operational synergies.

“We have a track record of success in merging banks to drive value for shareholders and deliver excellent service for our customers. The over one million customers of the combined bank will benefit from a product range which blends the very best of both FCMB and FinBank’s products. Customers will also benefit from an expanded network of over 323 branches along with a network of 296 ATMS across Nigeria. To ensure that the newly enlarged customer base of the bank enjoys superior banking services, FCMB is committing significant human and financial resources to ramping up its customer and other stakeholder engagement platforms through its world-class Contact Centre, mobile, and on-line banking to ensure a convenient and seamless transaction capability and superior customer experience via any of our communication touch points,” it assured.

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