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Impatiently waiting customers are a common sight in many restaurant reception areas, and they are often the result of outdated or inefficient waiting list systems. Ordinarily, a receptionist writes down the customer’s name, and he or she waits until a table becomes available. The receptionist then calls out the customer’s name once a table becomes open.
On other instances, the customer is provided with a numbered card; the receptionist announces the number and the customer with that card is escorted to his or her table. These waiting list methods allow for a more orderly method of serving customers, especially during peak hours. However, customers find this inconvenient because they still have to wait near the receptionist to hear their names or numbers called. They couldn’t stray far from the reception area because of the risk of missing their table.
Another problem with these waiting list methods is that receptionists need to have a loud and clear voice. While this is not a problem for most receptionists, this is not very effective in crowded, noisy places such as bars and certain types of restaurants. More often than not, a customer will miss out his number.
To solve this problem, restaurants have come up with a way to keep customers comfortable while waiting. This new technological system uses the basics of text messaging through a devise called “bistro pager”. A bistro pager differs from a cellular phone primarily because the customer receives the message in the form of beeps and vibrations. The effectiveness in managing customer influx has made their use widespread.
As explained by manufacturers, bistro paging is similar to the paging system that was once the dominant mode of communication before the 1990s. However, bistro pagers are one-way signal receptors. The idea behind this is that the pager will beep and vibrate to alert the customer that his table is now available. With this method, there is no need to call out names or numbers anymore.
Like alarm clocks, bistro pagers will only have to beep or vibrate to alert the customer, so he can relax while waiting by exploring the establishment. Bistro pagers have a range wide enough to cover the entire restaurant and a few meters beyond its area, so customers can also roam around the vicinity. With bistro paging, customers no longer have to wait in line for long periods, and can also unwind while waiting.
Bistro paging has indeed made a huge difference in managing customer influx and improving satisfaction. So if you feel you’re losing customers because of your outdated waiting list system, then perhaps it’s about time to use a bistro pager in your restaurant. You can learn more about bistro pagers on ezinearticles.com.