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TCPA and Predictive Dialing Mobile Phone Numbers Unknown New Regulatory Territory

The new requirement does not apply to purely informational or transactional calls or messages, such as sending a link to a website, flight updates, surveys, or bank account fraud alerts. ...more

Call Center Software Channel Partners add value to Customers

A survey was recently completed by Promero in July 2013 with 50 call center owners and operators. Each of the call center businesses purchased call center software within the last three years. ...more

Call Center Operators prefer Cloud Call Center Software 3 to 1 according to a new study by Promero

When asked about their concerns for data security, one out of four call center operators expressed concerns of data security as a primary factor in determining the type of call center configuration they mostly like would use. ...more

Customer Relationship Management Software: Is It Time for Transformation?

In case you're taking care of a call center, then you know exactly how vital it is to possess a customer relationship management (CRM) products. ...more

Effective Auto Dialer Services-Deepijatel.com

Deepijatel.com offering you effective auto dialer services, Interactive Voice Response services, Call center software, contact center solutions, inbound dialer and out bound dialer services. ...more

Various Types and Applications of CRM Computer Programs

One method is generating leads for the sales group, which then connects with individuals who address the generated leads. ...more

VoIP Saves Money and Improves Productivity

A Hosted VoIP phone system gives you complete control over how incoming and outgoing calls are processed. Having an effective process avoids problems such as losing important calls and transferring callers to the wrong person or department. ...more

5 Curable Causes of Poor VoIP Call Quality

This is one of the most common causes of call quality issues. Many small businesses use their internet connection for both voice and data. This is perfectly fine as long as your router has the ability to prioritize VoIP traffic. ...more