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ISO 20000 or ITIL process implementation will seem to be a really intimidating task. In an exceedingly previous article, I gave you and summary of a ground-breaking approach, the method Prototyping Implementation Methodology, which may permit you to realize certification for ISO 20000 system in exactly eighteen months.
ISO 20000:2005 Certification is the first global standard that specifically targets the IT Service Management System . ISO/IEC 20000 is the first international standard for IT Service Management System Organizations, provide Managed IT Services. ISO 20001:2005 is based on the ITIL (Information Technology Infrastructure Library) framework.
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