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ISO 20000 Standard is known as Information Technology- Service Management System. This standard allows IT service provider organizations to achieve conformance to a service management system which requires them to continually improve their delivery of IT services. ISO 20000 was first released in 2005 and the second updated edition is released in 2011.
Now a day an increasing number of organizations are implementing
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ISO 20000:2005 Certification is the first global standard that specifically targets the IT Service Management System . ISO/IEC 20000 is the first international standard for IT Service Management System Organizations, provide Managed IT Services. ISO 20001:2005 is based on the ITIL (Information Technology Infrastructure Library) framework.
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