For any business owner that is trying to reduce overhead cost and better improve upon their returns at the end of the day, offshore outsourcing is a smart consideration. When you take into account that the same services that can be used for offshore outsourcing often cost a bundle domestically, it’s silly not to explore your options with offshore outsourcing. If you ever wondered what the top benefits of offshore outsourcing were, and how they can to improve your business, this article will help bring you up to speed in a jiffy.
What Can You Use Offshore Outsourcing For?
The most popular reason why companies contract offshore outsourcing providers is for customer service call centers, international call centers, product/technical support and order taking/inbound order takers and sales.
But offshore outsourcing can also provide business process (also called BPO) and a wide array of other services, too. Many aspects of your business can be placed in the hands of offshore outsourcing providers without any detraction in quality.
Cost of Offshore Outsourcing vs. Domestic Rates
The reason why offshore outsourcing makes a great deal of sense breaks down to sheer economics. Think about how much money you are spending at costly domestic rates to achieve your business goals.
Now consider that you can obtain those same services – and at the same or better quality – when you opt for offshore outsourcing. This is because they are based in regions where the income to quality of living ratio is much less than it is domestically. As a result, you can get the same services for fewer dollars spent annually.
Is Offshore Outsourcing the Same Quality?
Speaking of quality, the best offshore outsourcing providers also have the strictest of quality assurance policies and hiring strategies in place. This means that they filter out the poor quality workers in order to only find and retain the elitists.
The workers that they do hire are passionate about their jobs and what they do, and that passion reciprocates over to the success of your campaign and business goals.
Most Popular Regions for Offshore Outsourcing
There are several regions around the world that are very common for offering offshore outsourcing services. However, there are really two popular regions that are the most often relied upon offshore outsourcing hubs: India and the Philippines.
This is because in these countries the citizens enjoy a first rate education that includes learning English, and they have better access to the same resources for continuing education as we do in the US.
Since the cost of living is lower, however, they can provide the same or higher quality of work for less money. Experts say that for sales, India is generally more desirable for offshore outsourcing, but for everything else, either region will suffice.